VOIP Phone Features Frequently Asked Questions

How do I set up my TeleSouth Voicemail?

From your TeleSouth phone simply dial 123. You will then be prompted to enter your password. If you have not already changed your password please use the default password which is 1234.

How do I use my voicemail

You must first call into your voicemail and supply your password.
Then:
[1] go to new message
[4] previous
[5] repeat
[7] delete
[8] forward to another user
[9] save
[*] help
[#] exit
[2] to change folder
[3] advanced options
[0] mailbox options
[1] to record your unavailable message
[2] to record your busy message
[3] to record you name
[4] to change your password
[*] main menu
[*] help
[#] exitQuestion


Can I call my voice mail from another phone and retrieve messages or change my voice mail?

Yes you can.Call the phone number you wish to check. While the voicemail greeting is playing dial [*]. You will then be prompted to enter your password. Continue from here as normal.

How do I change my voicemail password?

You can change your voice mail password from your account details page after signing in to the web or by calling your phone pressing [0] for mailbox options and then [4] to change your password.

How can I send my TeleSouthVoice mail messages to my e-mail address?

You can assign an email address to have voicemails forwarded to your email by logging in with your username and password and then clicking on “Features”

How does TeleSouth call forwarding work? How do I set my TeleSouth phone to forward to another number?

You can set your Call Forwarding in the Features section after you have logged in to Administer your account. TeleSouth call forwarding has several different options. You can set it to immediately forward to any phone number desired. Or you can set it to ring your TeleSouth number for a certain amount of time and then, if not answered, the call will forward to the other number you have set. Or you can use all these same options and have it sent to your Voicemail instead of forwarding to a phone number.

Can I set the number of seconds the forwarded call will ring before Voicemail picks up?

Yes, in the Call Forwarding section you can change the number of seconds the phone will ring after it has forwarded to another number. The range is either instantly forward or 5 to 50 seconds.