Number Changes Frequently Asked Questions

Can I change my phone number?

Yes. You can change your number under services in your web portal or by calling TeleSouth Customer Support at 866-GO-TeleSouth.

Can I get my old number back if I change my mind?

You must decide carefully before choosing a new number because it will be re-used by another TeleSouth customer. Once you give it up, it's gone. Remember that you always have option of keeping your old number as a virtual number.

How do I change my number?

You can change your number by clicking "Change Your Phone Number" under the Services section. You can manage incoming calls to your old number by selecting one of three options:
Permanent Call Forwarding with Virtual Number
You keep your old number as a Virtual Number, forwarding calls to your new number permanently and never falling out of touch with important people. This costs $4.99 a month.
Temporary Call Forwarding
Your old number will stop forwarding calls to your new number after seven days. This 7 day courtesy is provided by TeleSouth free of charge. No Call Forwarding ! Your old number stops taking calls immediately. There is no charge to activate this feature. Please note that regardless of which option you choose, ALL stored voicemail messages associated with your old number will be DELETED PERMANENTLY AFTER SEVEN DAYS.

Will I lose my voicemail when I change my number?

TeleSouth always gives you the option of 7 days of courtesy access to your old voicemail box. After 7 days, your saved voicemail messages associated with the old number will be erased. Once they're erased, they're gone forever. Your voicemails from your new number will not be affected.

What is the advantage of keeping my old number as a virtual number?

You might not have the time to contact everyone you know in 7 days. When you transfer your old number to a virtual number, you won't lose contact with people who didn't know that your number changed. Your virtual number rings to your primary line. To learn more about virtual numbers click here.

Is there a service fee to change my number?

Yes. The fee to change your number is $9.99. Taxes and Activation Charge are not included. If you select Permanent Call Forwarding with Virtual Number, you will also be assessed an additional monthly charge of $4.99. Your first month's $4.99 charge is pro-rated with your billing cycle. So if you activate on the 15th day of your billing cycle, your first month's bill will be $2.50, and $4.99 in subsequent months.