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– maximum of 6
– Ability
to receive voicemails via email or access them on the web
– Put a call on
hold
– Transfer
an existing call to another party
- allows
user to add a third party to an existing conversation forming a
three-way conference call
- allows the corporate telecom manager to receive call detail records
on a per-station basis before the monthly telephone bill is even
issued. SMDR helps the customer control telephone fraud and abuse,
perform accurate cost accounting, and analyze call patterns to identify
opportunities for cost reductions.
- Multiple
Call Appearances allow each station to have two or more appearances
of the user's primary phone number. Each appearance gives the user
the ability to handle one call. Consequently, Multiple Call Appearances
allow the user to originate and/or terminate multiple calls simultaneously.
Unlike an analog multi-line phone, the station needs only one line
(and one phone number) for Multiple Call Appearances. Each call
appearance is controlled by a separate button on the telephone set,
so it is easy for the user to switch between call appearances. When
the user is involved in a call on one call appearance and another
call is offered on a different call appearance, the user may use
the Caller ID information to decide whether to answer the ringing
call appearance or let the call be forwarded to voicemail. To answer
the ringing call appearance (or originate a second simultaneous
call), the user simple puts the first call appearance on hold.
-
Secondary Telephone Numbers allow one or more additional telephone
numbers to be assigned to a station. Each secondary telephone number
has one or more call appearances on the station, and, like the primary
telephone number, can be accessed from other stations via Shared
Call Appearances. Because the Secondary Telephone Number has separate
call appearances from the primary telephone number, it is easy for
the user to determine which telephone number the caller dialed.
This allows the user to have different telephone numbers for various
purposes (marketing campaigns, important customers, private numbers)
and answer each call with an appropriate greeting.
- prevents a caller's telephone number and/or name from being divulged
to the called party (who might otherwise receive that information
if they subscribe to Caller ID).
- allows calls to
be redirected to other predetermined lines when the called line
is busy. Hunting allows a number of lines to be grouped into a "pool"
so that an incoming call is directed to whichever of the lines is
available. There are a number of different hunting options which
determine how an available line is selected.
- allows user to place
call on hold, move to a different location, and then resume the
call from any other station in the Call Park group.
- The lines (or a
portion of the lines) in a Centrex group can be made members of
a pickup group. A call ringing on any station in the pickup group
can be answered from any other station in the pickup group.
- automatically reject incoming
calls from parties who do not deliver their name or telephone number
with the call
- uses
a special ring tone to alert called user of incoming calls from
outside or from within the Centrex group. Also can be assigned to
pre-selected telephone numbers.
- allows user
to place call on hold, specify the extension number from which the
call will be resume, and subsequently move to that location and
resume the call.
- allows
a call ringing at a Centrex station to be answered at a different
station. At the station where the call is to be answered, the user
dials a feature code and extension number of the ringing telephone.
If the user does not finish dialing prior to someone else answering
the call, then the user hears a busy signal.
- automatically
dials the last telephone number the user called, and, if that number
is busy, continues to monitor the busy line and establishes the
call when the line becomes idle.
– Automatically
reject incoming calls placed from specific numbers
– Ability
to prevent certain types of calls from being made or received by
particular stations. For example, phones in public areas can be
blocked from originating calls to external numbers to prevent unauthorized
users from incurring toll charges. Phones in certain areas may be
blocked from receiving external calls to limit employees' abilities
to receive personal calls. A wide variety of restrictions is available
which can address incoming calls, outgoing calls, toll restrictions,
code restrictions, and differential treatment for internal and external
calls.
- Shared
Call Appearances allow a station to have one or more call appearances
for a different user's telephone numbers. This capability can support
a wide variety of call coverage configurations. A group of stations
can be set up such that a call to any station can be answered from
any other station. A secretary may monitor the lines for a group
of executives. Since each executive's phone number has a separate
appearance on the secretary's phone, the secretary can answer calls
to different executives with the appropriate greeting. Some secretaries
may answer calls for an executive on the first ring. Alternatively,
the secretary can monitor when the executive's line is busy and
answer calls only when the line is in use. It is even possible to
first ring the executive's phone (so the executive has the option
to answer first) and then ring the shared appearance on the secretary's
phone. |
