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Is there any charge for upgrading to a higher
option or downgrading to a lower option if we later so decide?
What if we decide to get our own server
down the road or switch to another Web site provider? What happens
with our Domain name?
Do I still need my local ISP if we have
a virtual server with you?
How often do you backup the data on the
servers?
Does the setup fee include the domain
registration with the Internet ?
Do we do business with companies outside
the United States?
With your virtual servers can I have
multiple domains?
I currently have my site and domain name
with someone else. How do I switch it over to your server?
What is the difference between an "e-mail
alias" and a POP account?
What type of server hardware and software
does TeleSouth use?
Can I run my own CGI scripts
in my own directory?
Will I have access to the server's log
files?
I am from Europe or Asia . Can I host
domains from another country on your servers?
Is TeleSouth a reseller of a larger Web
hosting company?
What is your "spamming" policy?
What if I am not happy with your service?
What are "virtual
domains" why is good that we can have them?
How does your support department
work? Can I talk to a real person if I wanted to?
You are only responsible for the difference in the setup charge,
for example moving from a Web Host 2000 account to a Dedicated Server
account you would pay the dedicated server setup less the setup paid
for your previous plan.
When we register your domain name (yourcompany.com) with the Interne,
we list you as the owner of the domain, the administrative and billing
contact and us as the technical contact. This means you can switch
your domain over at any time with no trouble.
US . Our Network is managed to maintain an 8 to 1 Member to modem
ratio so that you always receive a good connection and rarely get
a busy signal. We also provide DSL and Wireless Broadband in several
markets. Please stop by the main site and check our local access numbers
page. You may purchase a combination package that covers both your
Web Hosting and your Internet Access needs.
The data on the servers are backed up every morning from 3:00 a.m.-
5:00 a.m. EST. Tape backups are made once per week and stored in a
different location in case of any disaster. Despite this backup, TeleSouth
STRONGLY recommends that each client backup his/her own files on a
regular basis to their local computer.
Yes. Setup fees will include one domain registered for one year.
Of course! We have customers from all over the world in over 60 countries.
Many other countries can greatly benefit from using a American service
provider because of low cost of bandwidth and excellent data facilities
available here.
Yes. This is called virtual hosting.
We make moving to our server very easy. We take care of the domain
change and all the "paperwork" with the Interne. We just
need to know what your domain name is.
The process is very quick providing the person ordering the server
is EITHER listed as the Technical contact or the Administrative contact
with the Interne. If you are not sure, you can contact the go to http://rs.
Interne.net/cgi-bin/whois, type in your domain name (xxxxxx.com),
and see if you are listed. If you are not you will need the permission
of either contact to switch. (Although this is not always fair, it
is unfortunately the way the Interne works. That is why we at TeleSouth
ALWAYS list our customers as the Administrative Contact.)
You should have a local copy of your Web Site on your computer. Then
you could just use our Web Site Manager to upload the pages to our
server. If you are familiar with FTP, you can upload your site via
FTP as well.
We recommend you keep your existing account active until the domain
has switched to our server, this way, there will be no down time for
your site.
If you are currently getting e-mail, you have a POP account. Most
local ISP's provide you with your own POP account. This POP account
requires a member name and password to access your e-mail. Your e-mail
software is configured to retrieve the e-mail from your POP account.
The problem with your POP account is the name. Most likely, it is
some cryptic deviation of your name with your local ISP's domain name
attached to it. If you decide to change to another ISP, your POP account
will change with it and you will be assigned a new e-mail address
which very often results in lost mail and lost business.
With an e-mail alias, you get to use your own domain name. YOU choose
what the prefix will be (anything@yourdomain). This "alias"
points to your current POP account either with TeleSouth or your local
ISP. If your POP account ever changes, you simply redirect the alias
to your new POP account address.
We use Pentium based servers for Windows and Unix servers. Dell and
IBM are our primary hardware providers. Each machine has 512 to 2048
megabytes of RAM and 80 to 240 gigabyte harddrive(s). Operating systems
include Red Hat Linux, FreeBSD and Windows 2000.
Yes. You have full access to your own CGI directory. There are literally
thousands of free scripts available on the Internet that you can use
on your server. Please note that we cannot provide technical support
for 3rd party scripts or software. We will always try to help you
in a pinch. But we can not guarantee that we will know the software
you have chosen to use.
Yes. You have access to the access logs and error logs that kept
on your server. Our stats program reads these files daily and reports
the data in an easy to read format.
Yes. TeleSouth serves clients from many countries. You would be welcome
as well.
No. TeleSouth Network Inc. owns all of the software and hardware
associated with it's Internet business. The TeleSouth support staff
has direct contact with, and control of the server at all times. When
you host your website with TeleSouth, you are dealing directly with
the owners of your server and representatives of TeleSouth Network
Inc.
We do not tolerate unsolicited bulk email operations, and will suspend
any accounts found in relation to such attempts.
Our staff will do their best to make sure you are happy, but if for
any reason at any time you want to cancel your service with us, just
fill out the simple form at our Web site before the first of the month
and you will not be charged anymore for your web site. Also we offer
a 30 day money back guarantee. Caution, be sure to back up your website
files BEFORE you cancel your account. We can not be responsible for
files that are lost after your final month is complete. We usually
do keep websites for a month or so afterward, but it is not guaranteed
Virtual domains allow you to have an extended number of domains point
to any sub directories in your Web site. This is a fantastic feature
for companies with many product lines that want different domains
or for Web designers wanting to provide hosting services for organizations
not quite ready for their own virtual server. You can have "http://YourSite.YourFriendsDomain.com"
Yes You Can!!!
In today's highly technical society, customers demand more personal
attention than ever. The Internet itself can be very confusing. This
is why we have chosen to create a award-winning support staff comprised
of full-time technicians who are also customers of TeleSouth. When
you call an on-duty technician, you are calling a direct line. You
know whom you will be speaking with and there is no waiting on hold.
Our support technicians are available either by phone or e-mail 24
hours per day, everyday. It is our policy to respond to all e-mail
within 1 hour (most of the time within minutes). We will make sure
you have all the support you need.
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