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Dial-Up Frequently Asked Questions

Why should I choose TeleSouth over other Internet service providers?

What kind of free tools does TeleSouth offer?

What other features does TeleSouth Dial-Up service include?

What's the difference between the monthly and annual plans for TeleSouth Dial-Up Service?

Is it easy to switch to TeleSouth from another Internet service provider?

How do I cancel my service with my other Internet service provider?

What instant messaging (IM) programs can I use to chat with my friends and family?

What happens if I don't have a local dial-up access number in my area?

Does TeleSouth charge for technical support?

I'm a Mac user. Can I get TeleSouth Dial-Up Service on my Apple computer?

Why should I choose TeleSouth over other Internet service providers?

TeleSouth brings you fast, reliable Internet access, award-winning support, and powerful tools to make your Internet experience safer, more convenient, and more fun! Many exclusive features and benefits come free with your TeleSouth membership, making it a great value too!

What kind of free tools does TeleSouth offer?

Web Accelerator™ for our High Speed packages which lets dial-up users surf the Web up to 4X faster!

Here is a list of our free tools:

* Spyware Blocker
* Virus Blocker
* Spam Blocker
* Pop-Up Blocker
* Parental Controls
* Privacy Tools
* TeleSouth Accelerator
* TeleSouth Personal Start Page
* TeleSouth Web Mail

What other features does TeleSouth Dial-Up service include?

We offer 5 email addresses and 10MB of webspace per address, so everyone in the family can have their own email address and Web site. Plus, with our free Site Builder, you don't need to know any HTML to build a great homepage in minutes! TeleSouth Dial-Up also supports all major instant messaging programs, so it's easy to IM all your buddies. See our features and benefits page to learn more.

What's the difference between the monthly and annual plans for TeleSouth Dial-Up Service?

TeleSouth offers an ongoing discount (based on our regular rate) to members who choose to prepay for a full year. Our monthly plan is often available with a special introductory offer.

Is it easy to switch to TeleSouth from another Internet service provider?

Absolutely. It's fast and easy to switch to TeleSouth in 3 simple steps! We'll help you:

1. Sign up for TeleSouth
2. Cancel your current Internet service. We can help here too!

How do I cancel my service with my other Internet service provider?

Many companies let you cancel your service via telephone, fax, or postal mail. When you contact them, be sure to have your username handy, as well as the credit card number associated with your account. Click here for specific cancellation information for many major Internet service providers.

What instant messaging (IM) programs can I use to chat with my friends and family?

TeleSouth supports all major IM programs, including AOL Instant Messenger (AIM), Yahoo! Messenger, MSN Messenger, and ICQ. So you can continue to trade real-time messages with all your online buddies, no matter what Internet service and IM program they use.

What happens if I don't have a local dial-up access number in my area?

TeleSouth has thousands of local access numbers nationwide in the US and Canada, so it's highly unlikely you won't find one in your area. However, we also offer a Remote Dial-Up option for members who don't have a local number and need to connect using an 800 number. Click here to see all our access numbers.

Does TeleSouth charge for technical support?

No! Our free, award-winning support is available on the Web, by chat, by email, and by phone. Visit our Support Center for handy self-help tutorials on hundreds of topics. You can also click on Contact Us By Live Chat to trade instant messages with a friendly service representative, or choose Contact Us By Email to send us an email. Want to speak with someone directly? You can always give us a toll-free call at 1-800-518-2008

I'm a Mac user. Can I get TeleSouth Dial-Up Service on my Apple computer?

Yes! TeleSouth is fully compatible with Apple computers. We actually LOVE MAC as we use Macintosh servers in part of our ISP operations. We are VERY VERY MAC FRIENDLY.