Untitled Document

The TeleSouth View on Spamming

It seems everybody has an opinion on everything. Unsolicited e-mail is no different. There are people on the Internet that live for sending it, and others that live to spam those who send it. It is not an issue of who is right and who is wrong it is just a matter of opinion.

Is it Legal?

"US Code Title 47, Sec.227(a)(2)(B), a computer/modem/printer meets the definition of a telephone fax machine. By Sec.227(b)(1)(C), it is unlawful to send any unsolicited advertisement to such equipment. By Sec.227(b)(3)(C), a violation of the aforementioned Section is punishable by action to recover actual monetary loss, or $500, whichever is greater, for each violation.

"What does this mean?

Who knows. The U.S. government has declared the practice of spamming unlawful, however, there are many grey areas still.  One point of view, as a Web Presence Provider (WPP), we see much more of the effects of spamming as do users. We see how it effects our customers, our servers, and the public's perception of companies that do business on the Internet.

Spamming is a numbers game.

Spammers send their messages to say 1000 addresses, with hopes of 1/2% response. This means that 995 messages were either returned or sent to people who just did not care. The truth is most users are irritated by this form of solicitation and marketers who use this method do more harm than good for their business.  Have you ever seen a spam from a hospital? How about a spam from AT&T or MCI?  My guess is no. Spamming is a form of marketing that irritates many more users than it benefits and therefore companies who care about their reputation do not participate. Spamming is left for the MLM'ers selling magic hair tonic and anti-wrinkle cream. Overall, these spams create a general prejudice on all companies who do business on the Internet, thus slowing the acceptance of on-line commerce.

What is the difference between bulk-mailing and bulk e-mailing?

Sending solicitations via the regular mail requires an investment on the senders part. When the mail is received, the recipient has a choice to accept it and read the offer or throw it in the trash. The recipient does not have this choice when sent a unsolicited e-mail however. The message is stored on their server, taking up space. The recipient has no choice but to download the message in order to delete it.  Many users still have to pay per minute for Internet service either for connection time or for long distance charges.

More Dangers of Spamming

Although many think the recipients of the spams are the main victim, ISP's (Internet Service Providers) are hurt the most by spammers. Their networks get flooded with spams and both their lines and server slow down causing their customers to go looking elsewhere for a dial-up provider. Recently there has been a new trend for ISP's to get revenge on spammers. The ISP will investigate the spam and find the domain of the spammer. They will then remove that domain (or block the domain) from their name server, thus preventing thousand perhaps even millions of browsers accessability to that domain. The legality issues of this practice are just as nebulous as the legality of spamming itself. Once an ISP blocks your domain from their users, it is very difficult to prove that it is blocked and even more difficult to get this undone.

Anti-Spammer Activists

For every spammer, you have a ASA (Anti-Spammer Activist). These are the users that attempt to track down the origin of the spam and send a meaningless threat or a vulgar message or every party associated with the address of the spammer. Although some of these ASA's have good intentions, they just create even more junk e-mail flowing through the Internet, slowing down connection times and using up valuable hard disk space that could be better used for storing orders. Very rarely does a spammer use their real e-mail address nor do they send the mail from their ISP's mail server. These spammers do every trick in the book to hide their identity or just use sombody elses.

A Solution?

We do not have one. We are not looking to make waves by putting an end to unsolicited e-mail. What we can do is implement policies that we believe will most benefit our customers and the Internet community in general. At TeleSouth, we provide our customers with much information and many tools they can use to market their business so they do not have to resort to spamming.

The TeleSouth "No Spamming" Policy Explained

The following is taken from the TeleSouth Operating Policy.

TeleSouth reserves the right to terminate any user for spamming (as defined below).

TeleSouth reserves the right to block or filter mass email solicitations on or through TeleSouth Servers.TeleSouth can block certain known spammers from their servers if it becomes necessary.In addition, you:

If a user chooses to ignore the advice of TeleSouth and use unsolicited e-mail as a form of marketing, they cannot list their domain name that resides on their TeleSouth server anywhere in the solicitation, including return e-mail addresses list their IP address that resides on their TeleSouth server anywhere in the solicitation, including return e-mail addresses

Spamming FAQ

Why don't you host sites that spam, even if they do not use your servers for spamming?

All ethical issues aside, our contracts with the communications companies that bring us connectivity to the Internet do not allow it. Hosting a spammer gives TeleSouth and our ISP a bad name in the Internet community. We also will do our part as an WPP to eliminate spam from the Internet.

What about sending unsolicited e-mail to our own customers?

This is fine. E-mail can be a very effective way to distribute information to customers. However, this is where many "grey areas" come up. How are they a customer? Do they know they are a customer? Are you trying to sell them something or mearly sending an announcement? Do they have a means of getting off your list if they request it?

We have many users on our site. What if a user decides to ignore this policy and spam anyway?

We are reasonable and we take this into consideration. We will ask you to inform the user of the policy and make sure it does not happen again. If they continue to send unsolicited messages their account will be in jeopardy. We strongly discourage customers giving users free web space, e-mail accounts or autoresponders. This is breeding ground for spammers

Customers who choose not to follow the rules regarding unsolicited e-mail will be charged $50.00 for each complaint received by the TeleSouth management. This charge is meant to discourage people from abusing this policy.

Are you saying that there is a limit to what kind of legal business I can promote on my web site?

Not at all! You can use your Web site for any legal purpose (adult sites excluded). You just cannot use unsolicted e-mail to advertise services or products.

			The TeleSouth View on Spamming It seems everybody has an opinion on everything. Unsolicited e-mail is no different. There are people on the Internet that live for sending it, and others that live to spam those who send it. It is not an issue of who is right and who is wrong it is just a matter of opinion. Is it Legal? "US Code Title 47, Sec.227(a)(2)(B), a computer/modem/printer meets the definition of a telephone fax machine. By Sec.227(b)(1)(C), it is unlawful to send any unsolicited advertisement to such equipment. By Sec.227(b)(3)(C), a violation of the aforementioned Section is punishable by action to recover actual monetary loss, or $500, whichever is greater, for each violation. "What does this mean? Who knows. The U.S. government has declared the practice of spamming unlawful, however, there are many grey areas still. One point of view, as a Web Presence Provider (WPP), we see much more of the effects of spamming as do users. We see how it effects our customers, our servers, and the public's perception of companies that do business on the Internet. Spamming is a numbers game. Spammers send their messages to say 1000 addresses, with hopes of 1/2% response. This means that 995 messages were either returned or sent to people who just did not care. The truth is most users are irritated by this form of solicitation and marketers who use this method do more harm than good for their business. Have you ever seen a spam from a hospital? How about a spam from AT&T or MCI? My guess is no. Spamming is a form of marketing that irritates many more users than it benefits and therefore companies who care about their reputation do not participate. Spamming is left for the MLM'ers selling magic hair tonic and anti-wrinkle cream. Overall, these spams create a general prejudice on all companies who do business on the Internet, thus slowing the acceptance of on-line commerce. What is the difference between bulk-mailing and bulk e-mailing? Sending solicitations via the regular mail requires an investment on the senders part. When the mail is received, the recipient has a choice to accept it and read the offer or throw it in the trash. The recipient does not have this choice when sent a unsolicited e-mail however. The message is stored on their server, taking up space. The recipient has no choice but to download the message in order to delete it. Many users still have to pay per minute for Internet service either for connection time or for long distance charges. More Dangers of Spamming Although many think the recipients of the spams are the main victim, ISP's (Internet Service Providers) are hurt the most by spammers. Their networks get flooded with spams and both their lines and server slow down causing their customers to go looking elsewhere for a dial-up provider. Recently there has been a new trend for ISP's to get revenge on spammers. The ISP will investigate the spam and find the domain of the spammer. They will then remove that domain (or block the domain) from their name server, thus preventing thousand perhaps even millions of browsers accessability to that domain. The legality issues of this practice are just as nebulous as the legality of spamming itself. Once an ISP blocks your domain from their users, it is very difficult to prove that it is blocked and even more difficult to get this undone. Anti-Spammer Activists For every spammer, you have a ASA (Anti-Spammer Activist). These are the users that attempt to track down the origin of the spam and send a meaningless threat or a vulgar message or every party associated with the address of the spammer. Although some of these ASA's have good intentions, they just create even more junk e-mail flowing through the Internet, slowing down connection times and using up valuable hard disk space that could be better used for storing orders. Very rarely does a spammer use their real e-mail address nor do they send the mail from their ISP's mail server. These spammers do every trick in the book to hide their identity or just use sombody elses. A Solution? We do not have one. We are not looking to make waves by putting an end to unsolicited e-mail. What we can do is implement policies that we believe will most benefit our customers and the Internet community in general. At TeleSouth, we provide our customers with much information and many tools they can use to market their business so they do not have to resort to spamming. The TeleSouth "No Spamming" Policy Explained The following is taken from the TeleSouth Operating Policy. "(vii) Advertising, Solicitation and Name Harvesting. We are proud to have a strict "no-spamming" policy. It is a definite violation of TeleSouth policy and is cause for immediate termination." TeleSouth reserves the right to terminate any user for spamming (as defined below). "You may not use TeleSouth to send unsolicited advertising, promotional material, or other forms of solicitation to any other TeleSouth Members except in those specified areas that are designated for such a purpose (e.g., the classified area) unless you receive the express permission of the Member. You may not use TeleSouth to collect or "harvest" screen names of other Members without the express prior permission of that Member. Members cannot send unsolicited messages in any form to other Members without their permission ( a request by the user). TeleSouth reserves the right to block or filter mass email solicitations on or through TeleSouth Servers.TeleSouth can block certain known spammers from their servers if it becomes necessary.In addition, you: a) may not use your TeleSouth POP account to send such solicitations b) cannot send any unsolicited e-mail message(s)from their TeleSouth POP account c) may not use your domain name or IP address, any sites (names, URL's or IP addresses) belonging to TeleSouth or the TeleSouth name in any non-appropriate postings or e-mail solicitations you choose to participate in anywhere on the Internet. If a user chooses to ignore the advice of TeleSouth and use unsolicited e-mail as a form of marketing, they cannot list their domain name that resides on their TeleSouth server anywhere in the solicitation, including return e-mail addresses list their IP address that resides on their TeleSouth server anywhere in the solicitation, including return e-mail addresses Spamming FAQ Why don't you host sites that spam, even if they do not use your servers for spamming? All ethical issues aside, our contracts with the communications companies that bring us connectivity to the Internet do not allow it. Hosting a spammer gives TeleSouth and our ISP a bad name in the Internet community. We also will do our part as an WPP to eliminate spam from the Internet. What about sending unsolicited e-mail to our own customers? This is fine. E-mail can be a very effective way to distribute information to customers. However, this is where many "grey areas" come up. How are they a customer? Do they know they are a customer? Are you trying to sell them something or mearly sending an announcement? Do they have a means of getting off your list if they request it? We have many users on our site. What if a user decides to ignore this policy and spam anyway? We are reasonable and we take this into consideration. We will ask you to inform the user of the policy and make sure it does not happen again. If they continue to send unsolicited messages their account will be in jeopardy. We strongly discourage customers giving users free web space, e-mail accounts or autoresponders. This is breeding ground for spammers Customers who choose not to follow the rules regarding unsolicited e-mail will be charged $50.00 for each complaint received by the TeleSouth management. This charge is meant to discourage people from abusing this policy. Are you saying that there is a limit to what kind of legal business I can promote on my web site? Not at all! You can use your Web site for any legal purpose (adult sites excluded). You just cannot use unsolicted e-mail to advertise services or products.